Difficult Conversations: Communication Skills At Work

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Difficult Conversations: Communication Skills At Work
Published 1/2026
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz, 2 Ch
Language: English | Duration: 2h 36m | Size: 2.53 GB [/center] [/center]
Handle conflict, feedback, and tough workplace conversations with confidence and communication skills for professionals
What you'll learn
Prepare for difficult workplace conversations using clear frameworks to reduce anxiety and communicate with confidence
Handle conflict, feedback, and disagreement calmly while managing emotions and preventing conversations from escalating
Use structured communication techniques to express concerns clearly and listen effectively under pressure
Navigate defensive, emotional, or resistant responses while keeping conversations productive and professional
Collaborate on solutions and reach clear agreements during tough workplace conversations
Follow up after difficult conversations to ensure clarity, accountability, and improved working relationships
Requirements
No prior communication or conflict management experience is required
No management or leadership background needed
This course is suitable for beginners and working professionals
A willingness to reflect and practice communication skills is helpful
Access to a computer, tablet, or smartphone to watch the lessons
Description
This course contains the use of artificial intelligence. Difficult conversations are unavoidable at work - giving feedback, addressing conflict, setting boundaries, managing emotions, or speaking up when something feels wrong. What most professionals struggle with isn't knowing what to say, but how to say it calmly, clearly, and confidently when emotions are involved.This course is a practical, step-by-step guide to handling difficult workplace conversations with confidence, emotional control, and clarity. You'll learn how to prepare for tough discussions, navigate emotional reactions, listen under pressure, and move conversations toward resolution without damaging relationships.Instead of vague communication advice, this course teaches proven frameworks you can apply immediately in real workplace situations.In this course covers topics:Understand why difficult conversations trigger anxiety and emotional reactionsPrepare strategically using clear conversation frameworksSeparate facts from assumptions to reduce defensivenessOpen conversations with psychological safety and shared purposeManage emotional reactions - yours and theirs - without escalating conflictListen actively and respond effectively under pressureHandle denial, defensiveness, avoidance, and aggressionCollaborate on solutions and reach clear agreementsFollow up after difficult conversations to ensure progress and accountabilityYou'll work through structured methods such as the Conversation Readiness Framework, STAR preparation model, PREP conversation blueprint, Emotional Navigation System, and Active Listening techniques - all designed to help you stay grounded and effective even in high-stress situations.This course also includes realistic scenarios, role-based strategies, and guidance for:Feedback conversationsPerformance and accountability discussionsBoundary violationsConflict with colleagues or managersSalary and sensitive professional conversationsRemote and hybrid workplace communicationBy the end of this course, you won't avoid difficult conversations or dread them. You'll know how to prepare, what to say, how to listen, and how to respond, so conversations move forward constructively instead of creating tension, resentment, or confusion.If you want to build stronger workplace relationships, better communication skills, and professional confidence, this course will give you the tools to do exactly that.
Who this course is for
Professionals who want to handle difficult workplace conversations with more confidence and clarity
Employees who struggle with conflict, feedback, or emotionally charged discussions at work
Managers and team leads who need practical communication skills for challenging conversations
Managers and team leads who need practical communication skills for challenging conversations
Professionals who want structured tools for handling tough conversations without damaging relationships

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